As we continue to closely monitor the COVID-19 outbreak, the health and well-being of our employees, customers and colleagues is of utmost importance to us. We are doing our best to be socially responsible and ask for flexibility in ways to communicate.
Our commitment to you:
TECHNICAL EXPERTISE: As always, our customer service team is only a call, click, or email away to provide the dependable technical support you know you can trust.
VIRTUAL FACILITY VISITS: Need help with troubleshooting, or perhaps you were hoping to have one of our application specialists visit your location to discuss a project or troubleshoot an issue. By using video-conferencing technology like FaceTime, our application specialists can solve application issues and provide technical solutions.
ONLINE CHAT SUPPORT: We have 4 dedicated members of our sales team that are ready to assist you in your product selection through our online chat.
ORDERING ONLINE: As always, you can research products through our online catalog, as well as place orders for gaskets, hoses, couplings, and waterjet cutting through our gasketsupply.com and cuttingexperts.com websites.
BRANCH OPERATIONS: At the present time, all three of our Pioneer Rubber & Gasket locations are fully operational and open for business; Tucker, Athens & Newnan. In the event that the outbreak results in office closures, we have a business continuity plan in place that will enable us to provide you with uninterrupted service. Working remotely, our employees will continue to provide customer service and technical support throughout any potential office closures or quarantines that may be established in an effort to contain the outbreak.
IN-PERSON COUNTER SERVICE: Although our local counter service is still open and available for immediate needs, we ask you to first utilize phone, email, or our online chat feature to communicate with us as much as possible for the foreseeable future. Our delivery, shipping, and manufacturing departments will continue to function as they normally would, but with added measures to avoid unnecessary risk of exposure.
We will continue to provide ongoing updates as the situation evolves. In summary, now more than ever, you can count on Pioneer Rubber & Gasket to deliver.